Contact Us

Every home has its own rhythm, and every order comes with its own questions. Chairena is here to make it easier to find the information you need, understand your order, and feel comfortable with your next step.

Use the contact form on this page to send a message to Chairena. Choose the topic that best matches your question so your message can be reviewed in context.

You can contact us about product details, order information, delivery, returns, refunds, exchanges, website access, or privacy requests.

A clear message with the relevant details helps us understand what happened and what kind of help you are looking for.

For an order question, include the order number shown in your confirmation email and the email address used at checkout.

If your question concerns a particular item, include its product title or the product link so we can identify the correct listing.

If you need to change an order, contact us as soon as possible. A request is not confirmed until you receive a written confirmation.

Before purchasing furniture, compare the listed dimensions with the space where you plan to place it. Measure doorways, hallways, stairways, and turning areas when a large item must pass through them.

Review the product description, materials, finish, included components, care guidance, and assembly information shown on the product page.

For rugs, bedding, curtains, mirrors, and décor, check the listed size and product details before choosing a placement or coordinating pieces.

For garden, outdoor, and pet products, review the intended use and safety guidance before setup. Follow the instructions supplied with the item.

Our Shipping & Delivery page explains the standard delivery charge, free-shipping threshold, order processing, dispatch, and estimated delivery window.

Our Returns & Refunds page explains the 14-day return and exchange request window, how to request a return, how the return address is provided, and how refunds are processed.

Please contact us before sending a product back. The return address and return instructions are provided by email after the return request is reviewed.

If an item arrives damaged, has missing parts, or does not match your order, contact us with your order number and a short description of the issue.

Photos of the outer packaging, shipping label, affected item, and any visible damage can help show the condition in which the parcel arrived.

Keep the product, packaging, accessories, and instruction materials until the issue has been reviewed. Please do not discard parts that may be needed to resolve the matter.

You can use the contact form to ask about personal information associated with an order or a website interaction.

For a privacy request, tell us which right you want to exercise and provide enough information for us to locate the relevant record without sending unnecessary sensitive information.

Privacy requests are handled under the laws that apply to the request and the information involved. Our Privacy Policy and Your Privacy Choices pages explain the available rights and request process.

Do not include a full payment card number, card security code, account password, or government identification number in a contact message.

If a payment question requires review, describe the transaction and include the order number. Use only the secure payment or account tools provided by the relevant service.

Chairena uses the information in your message to review and respond to the request, subject to the Privacy Policy and applicable law.

For delivery details, visit Shipping & Delivery. For a return or refund, read Returns & Refunds before sending a parcel.

For general product and order questions, visit Help Center & FAQs. For an order update or cancellation request, visit Order Status & Cancellation.

For privacy questions, visit Privacy Policy and Your Privacy Choices. For product-use guidance, visit Warranty & Product Safety Information.