Shipping & Delivery
Thank you for choosing Chairena. This page explains the Standard delivery option shown for the United States, including the delivery charge, free-shipping threshold, order processing, dispatch, and estimated delivery window.
Standard Delivery at a Glance
Standard delivery costs $15.00 for orders below $168.00.
Orders of $168.00 or more qualify for free Standard delivery.
The Standard delivery estimate shown for the United States is 8–13 business days.
The delivery charge and available service are displayed during checkout before payment is submitted.
Order Processing
The stated order processing time is 1–3 days after an order is placed.
Processing includes the order review and preparation steps needed before dispatch.
Please enter a complete and accurate delivery address at checkout, including the apartment, unit, or building details that apply.
Review your order confirmation promptly. If an address or order detail needs correction, contact us as soon as possible.
Dispatch Time
The stated dispatch timeframe is 3–5 days.
Processing and dispatch are separate stages. The time needed for both stages should be considered when planning for an order's arrival.
A parcel is considered dispatched when it has been handed to the delivery carrier.
A shipment notification is the point to look for when checking whether an order has moved from preparation to delivery.
Estimated Delivery Window
The Standard delivery estimate is 8–13 business days for the United States.
This is an estimated delivery window, not a guaranteed delivery appointment or a promise that every parcel will arrive on a specific date.
Carrier operations, severe weather, peak shipping periods, address issues, and other events outside the normal delivery process can affect transit.
If an order contains a delivery estimate at checkout that differs from this general information, review the order-specific information shown before payment.
Shipping Charges
Standard delivery is $15.00 when the order amount is below $168.00.
Standard delivery is free when the order amount is $168.00 or more.
The applicable delivery charge is shown in the checkout summary before you place the order.
Please review the final checkout total, including product prices, applicable taxes, and delivery charges, before submitting payment.
Delivery Address and Availability
This policy describes the Standard delivery option displayed for United States destinations.
A delivery destination is available when the checkout address selector accepts the address and presents a shipping option.
Enter the recipient's name and address carefully. Missing apartment numbers, incorrect ZIP codes, or incomplete street details can interfere with delivery.
If you notice an address error after checkout, contact us promptly and include the order number. An address change cannot be assumed once a parcel has entered dispatch.
Tracking and Delivery Updates
When tracking information is provided, it is included in the shipment notification sent for the order.
Use the tracking details to review carrier scans and the latest available movement of the parcel.
A tracking page may take time to show its first scan after the carrier receives a parcel.
If tracking does not update or the delivery status appears inconsistent, contact us with the order number and the latest tracking status.
Delivery Delays
If a shipment is delayed, check the latest carrier information and any delivery notice sent to your order email.
If the delay is not explained by the tracking information, contact us so the order can be reviewed.
When Chairena learns that an order cannot be shipped within the stated time, we will provide the delay options and cancellation or refund information required by applicable law.
A revised delivery estimate will be communicated only when there is a reasonable basis for the updated information.
Large or Bulky Items
Furniture, gazebos, storage sheds, and other larger products may require additional planning at the delivery address.
Before ordering, compare the product dimensions with doorways, hallways, stairways, elevators, and the intended placement area.
Check the product page for the listed package or product measurements and any item-specific delivery notes.
Do not assume that a carrier will assemble, install, carry upstairs, or place an item inside a room unless that service is expressly shown at checkout.
Order Issues and Support
For a missing parcel, damaged package, incorrect item, or incomplete delivery, contact us with the order number and a description of the issue.
Photos of the parcel, shipping label, and affected product can help explain a delivery issue.
Keep all packaging and product components while a delivery issue is being reviewed.
For order changes or cancellation requests, use the Order Status & Cancellation page before the parcel is dispatched.
CHAIRENA
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