After You Place an Order

After checkout, review the order confirmation sent to the email address entered during purchase.

The confirmation includes the order details needed for future questions. Keep the order number available when contacting Chairena.

Check the product titles, quantities, delivery address, and contact details shown in the confirmation.

If an order detail is incorrect, contact us promptly and explain what needs to be corrected.

Order Processing and Dispatch

The stated order processing time is 1–3 days.

The stated dispatch timeframe is 3–5 days.

Processing and dispatch are separate stages. An order confirmation does not mean the parcel has already been handed to a carrier.

A shipment notification indicates that the order has moved into the delivery stage when dispatch information is available.

Track a Shipment

When tracking information is provided, use the tracking details included in the shipment notification email.

Carrier tracking scans may not appear immediately after dispatch. Allow the tracking page to show its first available update.

Compare the latest tracking status with the delivery address and the delivery estimate shown for the order.

If the tracking status is unclear, contact us with the order number and the tracking reference.

Change an Order

If you need to correct a delivery address, recipient name, or order detail, contact us as soon as possible.

Include the order number and the exact correction requested. Do not send payment card details or account passwords.

A change can be made only when the order's current fulfillment stage allows it.

Wait for written confirmation before assuming that an address or product change has been completed.

Cancel an Order

If you no longer want an order, submit a cancellation request as soon as possible.

A cancellation request is not a completed cancellation until Chairena confirms the result.

Once a parcel has been dispatched, an order may no longer be cancellable through the pre-dispatch process. Use the Returns & Refunds policy for a return request after delivery.

If a shipment delay occurs, Chairena will provide the delay and cancellation options required by applicable law.

Online Order Cancellation Request

If an Order Arrives with a Problem

For a damaged item, missing component, or incorrect product, contact us with the order number and a description of what is missing or affected.

Photos of the shipping label, outer packaging, and item can help us understand the delivery condition.

Keep the product and packaging until the issue has been reviewed and the next step has been confirmed.

Delivery Expectations

Standard delivery is $15.00 for orders below $168.00, while orders of $168.00 or more qualify for free Standard delivery.

The stated processing time is 1–3 days, the dispatch timeframe is 3–5 days, and the Standard delivery estimate is 8–13 business days.

These stages describe different parts of the order journey. Review the Shipping & Delivery page and the order-specific information shown at checkout.

Keep Your Order Information Safe

Use the email address entered at checkout when reviewing order messages.

Do not share account passwords, one-time verification codes, or full payment card details in a support message.

If you contact Chairena about an order, provide only the details needed to identify the transaction and understand the request.