This policy applies to personal information collected through the Chairena website, checkout, order communications, and customer-support interactions.

Personal information means information that identifies, relates to, describes, or can reasonably be linked to an individual or household, as defined by applicable law.

This policy should be read together with the Cookie Policy and Your Privacy Choices page.

Contact information may include your name, email address, delivery address, billing details, and the information you include in a support message.

Order information may include products selected, quantities, order value, transaction status, delivery details, and order history.

Account information may include the details used to create or access a store account, where account features are used.

Payment information is processed through the payment services used at checkout. The store receives transaction information needed to confirm and manage an order.

Messages, photographs, and files you choose to send are handled to review the request or issue described in the message.

A browser or device may provide technical information such as IP address, browser type, device type, language settings, and access time.

Website activity information may include pages viewed, products opened, cart activity, referral information, and interactions with store features.

Cookies and similar technologies may collect or store information about a device and its interaction with the website.

The Cookie Policy explains the categories of these technologies and the choices available for managing them.

We use order information to process purchases, confirm transactions, arrange delivery, handle returns, and provide order support.

We use contact information to send order confirmations, shipment updates, service messages, and replies to customer questions.

We use product and website activity information to operate the store, maintain the shopping experience, and understand how visitors use store features.

We may use information to detect suspicious activity, protect transactions, maintain website security, and prevent misuse.

Marketing messages are sent according to the choices you make and the requirements of applicable law.

We use information to meet legal obligations, respond to lawful requests, and establish or defend legal claims.

For individuals protected by the GDPR, personal data is processed on a legal basis that applies to the relevant purpose.

Processing may be necessary to take steps at your request before a purchase, perform a purchase contract, or provide the service you requested.

Processing may be necessary to meet a legal obligation, such as transaction, tax, accounting, or consumer-protection requirements.

Processing may rely on legitimate interests where those interests are not overridden by your rights and freedoms.

Where consent is the legal basis, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before withdrawal.

Information may be shared with service providers that help operate the online store and complete customer requests.

These service categories may include e-commerce hosting, payment processing, fraud prevention, order fulfillment, delivery, customer support, website analytics, and advertising services.

Service providers receive information needed to perform their assigned services and are subject to applicable contractual and legal requirements.

Information may also be disclosed to professional advisers, public authorities, or other parties when disclosure is required or permitted by law.

Advertising and analytics technologies may be used to understand website activity, measure campaigns, or present relevant advertising.

Where applicable law requires consent or an opt-out choice for a particular use, the relevant choice must be available through the website's privacy or cookie controls.

Your Privacy Choices and Cookie Policy explain how to review the choices available to you.

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy.

Retention periods depend on the type of information, the nature of the transaction, customer-support needs, security requirements, and legal obligations.

When information is no longer needed, it is deleted, anonymized, or securely handled in accordance with applicable requirements.

Reasonable administrative, technical, and organizational measures are used to protect information handled through the store.

No website, network, or storage method can be guaranteed to be completely secure.

You can help protect your information by using a secure device, keeping account credentials private, and avoiding the transmission of payment secrets through ordinary messages.

The online store and its service providers may process information in countries other than the country where a visitor is located.

Where GDPR or another applicable law restricts an international transfer, the transfer must use a legally recognized mechanism and appropriate safeguards.

Such safeguards may include an adequacy decision or approved contractual protections, where applicable.

Depending on your location and the law that applies, you may have rights to request access to, correction of, or deletion of personal information.

Some laws also provide rights to data portability, restriction of processing, objection, or withdrawal of consent.

California and other U.S. state privacy laws may provide additional rights, including opt-out rights for certain data uses, when the law applies.

Use the Your Privacy Choices page to review available request options and submit a privacy request.

The online store is intended for general shopping use and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through the store.

If you believe a child has provided personal information through the website, contact us through the Contact Us page so the matter can be reviewed.

This Privacy Policy may be updated when website features, service providers, data practices, or legal requirements change.

The current version is published on this page. Review it periodically to understand how information is handled.

For privacy questions or requests, use the Contact Us page and identify the privacy issue you want reviewed.