Using the Chairena Website

01.01By browsing or using this website, you agree to follow these Terms & Conditions and the policies linked from the site.

01.02If you do not agree with a term, please stop using the part of the website to which that term applies.

01.03You must use the website for lawful purposes and must not interfere with its operation, security, or other visitors' access.

01.04You are responsible for keeping your account credentials and order information secure when you use account features.

Product Information

02.01Product pages describe the items offered for sale, including available specifications, dimensions, materials, colors, included components, and care information.

02.02Review the full product description and specifications before placing an order, especially for furniture, rugs, bedding, mirrors, outdoor structures, and pet products.

02.03Product images are provided to help you understand appearance and use. Screen settings, lighting, and display conditions can affect how colors appear.

02.04Measurements and included components are those stated on the individual product page. Do not rely on a category name or room photograph as a substitute for specifications.

Prices, Taxes, and Currency

03.01Prices and checkout totals are displayed in U.S. dollars for the United States store.

03.02Applicable sales taxes and delivery charges are shown in the checkout summary before payment is submitted.

03.03Review the final total, delivery address, selected products, and quantities before completing checkout.

03.04A promotion or displayed price applies only when its stated conditions are met and the offer is available at checkout.

Orders and Acceptance

04.01Submitting an order is an offer to purchase the selected products under the information displayed during checkout.

04.02An order confirmation acknowledges receipt of the order details. It does not change the product specifications or policies shown before purchase.

04.03If an order cannot be accepted or fulfilled, the order status and any applicable payment reversal or refund will be communicated through the available order contact channel.

04.04You should provide accurate contact and delivery information so order communications can reach you.

Payment

05.01Payment is submitted through the payment methods made available at checkout.

05.02Payment details are handled through the payment process used for the transaction. Do not send full card numbers or security codes through a contact message.

05.03An order may require payment authorization before it can move into processing.

05.04If a payment is declined or cannot be confirmed, review the payment information with the relevant payment provider before submitting another order.

Shipping and Delivery

06.01Shipping charges, free-delivery thresholds, processing times, dispatch information, and estimated delivery windows are explained on the Shipping & Delivery page.

06.02The delivery details shown at checkout apply to the order being placed and should be reviewed before payment.

06.03Delivery estimates are estimates rather than guaranteed arrival appointments.

06.04If a shipment delay occurs, delay notices, consent options, cancellation, and refunds are handled in accordance with applicable law.

Returns, Refunds, and Cancellations

07.01The Returns & Refunds page explains the 14-day return and exchange request period, the email-based return instructions, and the stated refund processing period.

07.02The Order Status & Cancellation page explains how to request an order change or cancellation.

07.03A cancellation request must be confirmed before it is treated as completed.

07.04Nothing in these Terms & Conditions removes a consumer right or remedy that cannot lawfully be excluded.

Availability and Errors

08.01Product availability can change. The product page and checkout display the information available when an order is placed.

08.02If a product detail, price, or checkout calculation contains an obvious error, Chairena will review the affected order and communicate the available resolution.

08.03A website listing does not create a promise that an item will remain available after it has sold out or been removed.

08.04We may update product information to correct inaccuracies or reflect changes to the item.

Intellectual Property

09.01Website text, graphics, brand elements, page layouts, and original content are protected by applicable intellectual-property laws.

09.02You may view and use website content for personal shopping and informational purposes.

09.03You may not copy, republish, sell, or commercially exploit website content without permission from the rights holder.

09.04Product names, marks, and third-party materials remain the property of their respective owners.

Third-Party Services and Links

10.01The store may use third-party services to support payment, website operation, analytics, advertising, delivery, or customer communication.

10.02Third-party services operate under their own terms and privacy practices.

10.03A link to an external website is provided for convenience and does not mean that Chairena controls or endorses all content on that website.

10.04Review the terms and privacy information of a third-party service before using it.

Website Availability and Security

11.01We work to keep the store available and the information useful, but uninterrupted access cannot be promised.

11.02Maintenance, technical issues, network interruptions, or events outside the website's control may affect access.

11.03Do not attempt to access restricted systems, interfere with website security, or introduce malicious code.

Liability and Consumer Rights

12.01Nothing in these Terms & Conditions limits liability or consumer rights where such a limitation is prohibited by applicable law.

12.02Any limitation or exclusion applies only to the extent permitted by the law governing the relevant transaction.

12.03Product-specific instructions and safety information should be followed when assembling, installing, or using an item.

Changes to These Terms

13.01These Terms & Conditions may be updated when store operations, services, or legal requirements change.

13.02The current version is the version published on this page.

13.03A change does not remove rights that already apply to a completed purchase under applicable law.

Contact and Related Policies

14.01For a question about these terms or an order, use the Contact Us page.

14.02Shipping, returns, privacy, and cookie details are explained in their dedicated policy pages.

14.03Please review the policy that relates to your question before placing an order.

CHAIRENA

Thoughtful Finds for Home & Everyday Living.